Frecuent Answer Question

We're here to serve you

Can I watch movies or videos on my devices? (Streaming)

With our service you can watch high definition videos without cuts or delays on up to 4 devices at the same time.

What are the prices for the service?

Installation cost of $ 2,450.00 m.n. (without forced contract) plus the cost of the package you hire, which you can see in the services section.

Can I play online?

You can play online from your browser, your game application, your console or your mobile devices or all at the same time with realtime audio and video.

What type of technology do you use?

Depending on the coverage area, technology may vary, using fiber optic or state-of-the-art microwave equipment.

Do I own the equipment you install?

The installed equipment is delivered in bailment for what belongs to AirFaster

What happens if I need to change my address?

You can change your address and AirFaster will install the equipment at your new address by charging a simple relocation fee, as long as the new address is within an Air Faster coverage area.

How far will the WiFi signal go?

Because WiFi depends on electromagnetic waves, the range of the Internet signal depends on the structure of the house and the location of the access node installed by AirFaster. Our team of professionals will choose the best location to optimize the area of coverage.

How long does it take to install the service?

Once the order is closed, a technician will visit you in less than 48 hours to perform the routine inspection, then the service is running within 24 hours. The installation of the equipment takes about 2 hours.

What day should I pay for my service?

La fecha de pago es el dia 1 de cada mes, en caso de no realizarse el pago antes del dia 10 se suspenderá el servicio y se generará un cargo por reconexión.

How long does the reconnection take if my service is suspended?

The service cut due to non-payment will be made on the 11th of each month, once the service payment has been made plus the reconnection charge the service will be restored within a maximum of 1 hour.

What are the payment methods?

The service can be paid by the following means:

  • With credit or debit card from the web application
  • Bank deposit at BanRegio
  • Interbank transfer
  • Convenience stores
    • Oxxo
  • Resident payment

What is the duration of the contract?

our contracts are without forced deadlines

In case I have a problem whit the service, what is attention or response time?

Our team of engineers work optimizing times so that the maximum time of attention is less than 72 hours.

How many devices can I connect to my WiFi once installed?

It is virtually unlimited although many individual wireless routers and other access points support up to approximately 250 connected devices at the same time. In a regular household there are usually approximately 6 devices connected simultaneously.

How do I communicate with you if there is a problem with the service?

You can contact our Technical Support team via telephone, or go to our offices.